Track Your Order
Where is my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your personal order-status link. Click that link at any time to see the latest status of your parcel.
How to use your order-status link
- Open the shipping confirmation email sent to the address you used at checkout.
- Click the "Track your order" button or the link provided.
- Your order-status page will show the current fulfilment stage — Processing, Fulfilled, or Delivered.
- If a carrier tracking number has been added, a link to the Royal Mail tracking portal will appear on the same page.
Tracking with Royal Mail
Most orders are dispatched via Royal Mail. Once your order-status page shows a tracking number, you can also track directly on the Royal Mail website:
Enter your tracking number exactly as shown in your order-status page. Tracking information can take 24–48 hours to appear after dispatch.
My tracking hasn't updated — what should I do?
- Wait 48 hours: Carrier scans can be delayed, especially during busy periods or weekends.
- Check your spam folder: Your dispatch confirmation email (with the tracking link) may have been filtered.
- Confirm the delivery address: Review your order confirmation to make sure the address is correct.
- UK standard delivery timeframe: Estimated delivery is 3–5 days from dispatch.
Need more help?
If your order is significantly delayed or your tracking link shows no movement after 5 days, please contact us and we will investigate with Royal Mail on your behalf.
When you get in touch, please have the following ready — do not share sensitive personal or payment details in your message:
- Your order number (found in your confirmation email, e.g. #1234)
- The email address used at checkout
- A brief description of the issue
