Delivery & Shipping Information

📦 Shipment Policy: 2026 Global Updates

Thank you for shopping with [Store Name]. Due to significant changes in international customs regulations effective January–March 2026, please read our updated shipping terms carefully.

🌍 1. International Customs & Duties (DDU)

All orders shipped outside of our primary warehouse location are sent DDU (Delivered Duty Unpaid).

• Customer Responsibility: You are the importer of record. You are responsible for all import duties, VAT, and local handling fees assessed by your country’s customs office.

• Payment: These fees are not collected at checkout. Your local carrier will contact you for payment before the package is delivered.

🇬🇧 United Kingdom Updates

• Threshold: While VAT is collected on orders under £135, the UK government has begun the phased removal of "Duty Relief."

• Fees: Small parcels may now be subject to "Administrative Handling Fees" by Royal Mail or couriers (typically £8–£12) in addition to any assessed taxes.

🇪🇺 European Union Updates (New for 2026)

• Abolition of €150 Limit: The EU has officially removed the duty-free threshold. All items, regardless of value, are now subject to customs duties.

• Flat-Rate Duty: A temporary flat customs duty of €3 per item category now applies to most small parcels to the EU.

• HS Codes: We provide mandatory 6-digit HS codes for all items to ensure accurate processing. Vague descriptions may lead to customs rejection.

🇹🇷 Turkey: Strict New Regulations (Feb 2026)

• Personal Import Limit: You are legally limited to 5 international shipments per month. If you exceed this, your order will be seized by customs.

• Mandatory ID: You must provide your Turkish ID (TC Kimlik No) or Passport Number at checkout.

• High Duties: Expect duties of 30% (from EU) or 60% (Non-EU) on all e-commerce shipments.

Mandatory Identification (Turkey & Brazil)

For orders to Turkey and Brazil, you must provide your National Tax ID (TC Kimlik No / CPF) in the "Order Notes" or "Tax ID" field at checkout. If this information is missing, your package will be automatically rejected by customs, and shipping fees will not be refunded.

⚠️ 2. Customs Refusal & Abandonment Clause

By placing an order, you agree to the following terms regarding customs clearance:

1. Refusal to Pay: If you refuse to pay the assessed customs duties/VAT and the package is returned to us, you will be responsible for the original shipping cost AND the return shipping fees charged by the carrier.

2. Refund Deductions: Any costs incurred by [Store Name] due to your refusal to pay local taxes will be deducted from your final refund. If the return shipping costs exceed the value of the goods, no refund will be issued.

3. Abandoned Packages: If a package is "Abandoned" by the carrier because duties were not paid, and it cannot be returned to us, no refund will be provided.

4. Turkey/Global Rejections: We are not responsible for packages rejected by customs because you have exceeded your monthly import limit (Turkey) or provided an incorrect Tax ID.

📦 2026 Global Shipping Policy & Rates

We ship worldwide from our warehouse on a DDU (Delivered Duty Unpaid) basis. This means the shipping fee paid at checkout covers only the transit of your package. All local import taxes, customs duties, and carrier handling fees are the responsibility of the customer.

1. Shipping Estimates & Regional Rules

Region	Est. Shipping Cost	Est. Delivery	2026 Tax/Duty Info
UK	£8.00 – £15.00	3–7 Days	20% VAT + carrier fee (£8–£12).
EU	€10.00 – €18.00	5–10 Days	New €3 flat-rate duty + local VAT + handling fees.
Turkey	$15.00 – $25.00	7–14 Days	30%–60% Tax. Max 5 pkgs/month. ID Number Required.
USA	$12.00 – $22.00	5–9 Days	New 10% import surcharge may apply to all orders.
Rest of World	$20.00 – $40.00	10–21 Days	Varies by country (usually 10%–30% tax).

 

Last Updated: 30 February 2026 Website: Naturesnaturalhair.com