SECURITY & PRIVACY
Natures Natural Hair use a Secure Sockets Layer (SSL) encryption to keep your online order information safe. The SSL system encrypts your credit card number, order information, and personal information, and personal information before transmission that will protect it from being decoded by anyone.
Point 1: What we do with your information?
When you make a purchase from our store Natures Natural Hair, as part of this process, we collect the personal information you give us such as your name, address and email address. When you navigate through our store, we also automatically receive details of your computer protocol known as the (IP) address in order to provide us with information that helps us to learn about your browser and operating systems.
With your consent email marketing (if applicable) may be sent to you in relation to our shop online, new products and other updates.
Point 2: How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit cared, place an order, arrange for a delivery or return a purchase, we ask for your consent for us to collect this information from you and using it for specific reason only. If we need to ask for personal information from you for other reason, like marketing, we will ask for your expressed consent, or provide you with an opportunity to opt out.
Withdrawing your consent?
Whenever you have chosen to opt-in and you want to change your mind, you can withdraw your consent for us to stop making contact to you, for continued collection, use or disclosure of your information at anytime, by contacting us at Info@naturesnaturalhair.com
POINT 3: Disclosure
We may disclose your personal information if we are required by law to do so or if the terms of service have been violated by you.
POINT 4: GODADDY
Our online store is hosted on GoDaddy They provide us with the online e-commerce platform that allows us to sell our products and services. Your data is stored through GoDaddy's data storage, databases and the general GoDaddy's application. They store your data on a secure server behind a firewall. When payments are made, if you choose a direct payment gateway to complete your purchase, then Go Daddy stores your card data. It is encrypted through the Payment Card Industry Data Security Standard known as (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. For more information or an insight, you may also want to read GoDaddy's Terms of Service .
POINT 5: Third Parties
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
POINT 6: SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
POINT 7: COOKIES
POINT 8: Will we transfer your information Overseas?
POINT 9: Changes to this Privacy and Security Policy
POINT 10: How to contact us?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the information we hold about you, please contact us at : Info@naturesnaturalhair.com
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The Cookies We Set
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When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
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Third Party Cookies
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For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Instagram, Twitter, Facebook, Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. Further information on EU cookie law can be found on the Information Commissioner's Office website: https://ico.org.uk. However, if you are still looking for more information then you can contact us on Info@naturesnaturalhair.com
£3.99 UK Standard delivery - Your order will be dispatched next working day and will be with you in 3-5 working days.
£5.62 UK Standard delivery - Need you order quick? Our express delivery service means your order will be dispatched next working day and will be with you in 1-2 working days.
To ship within Europe prices from £8.74 and takes 2-4 days dependant on your location in Europe.
* Please note that delivery timescales outside the UK cannot be guaranteed. Customs clearing can take a considerable amount of time.
Although due to the low cost of the box, customs and import duties may be charged once the parcel reaches its destination. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be in advance. We advise you to contact your local customs office for your countries current charges.
In cases where the rejection of the goods is due to a defect or discrepancy in the order, you are entitled to a full refund within 14 days of the date of delivery of the products. You must notify us within 14 days of delivery and return the product to Natures Natural Hair before the refund can be issued.
We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 14 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction (where we are not at fault), the Customer is entitled to a partial refund (full refund of the goods less any postage costs), unless the order is cancelled within the cooling off period, in which case a full refund will be given. However, the Customer will be responsible for the cost of returning the item to Natures Natural Hair. Goods must be returned to Natures Natural Hair before the partial refund can be issued.
Where you wish to return a Product you must post them back to Natures Natural Hair. Where you are returning products pursuant to defect, discrepancy or miss-description, then we will pay the costs of postage or collection.
For products returned to us by courier due to incorrect delivery address supplied by the customer or there is failure to collect the parcel, we will issue a refund for the cost of products only. In these cases, unfortunately Natures Natural Hair will not pay any costs incurred for re-shipping an order. Any costs for re-shipping will have to be paid for by the customer. We do not offer any refunds on clearance or sale items.
Returns are to be sent to Natures Natural Hair, 26 Woodbank Road, Bromley, London BR1 5HH
If a refund is for any damaged or lost parcels, the refund will not take place before the shippers provide us their feedback of the investigation. If a refund is based on a faulty product which covers a manufacturer's warranty, the refund will not take place before getting a feedback from the manufacturers.
If you do not return the goods within 14 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the website. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send. Please note that we can only refund the postage costs for returning an item where:
* We sent you the wrong item, or the item is damaged or faulty
* Where you are returning a substitute or replacement item which you do not want to keep .
All refunds will be issued to the original credit or debit card used to make you order, just to advise you that it will take 3-5 business days for the refund to appear in your account.
Natures Natural Hair will be posting promotional codes on our website from time to time including emails and newsletters. We do not use any third party services to promote discounts.
You can only use this code once at the checkout. Promotional offer cannot be used in combination with any other offers.
Coupon codes are limited to one per customer per purchase can can only be used on full price item. Natures Natural Hair reserves the right to refuse or alter any coupon or promotion at its discretion.