RETURNS
You can return your items within 14 days of receipt of your shipment.
Items that don't have the labelling attached to the product will incur a 10% reconditioning charge, which we will notify you of after inspection of your return. If we do not hear back from you within 4 days of contact, we will return the items to you.
Free gifts or promotional items are not returnable!
All items are inspected before a refund is processed.
Items deemed to be in a poor condition will be returned to you.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
We do not offer exchanges at this time, if you want a different size, please return your unwanted item and place another order.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@naturesnaturalhair.com. Please note that returns will need to be sent to the following address: 26 Woodbank Road, London, BR1 5HH
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@naturesnaturalhair.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU Consumer Rights - Statutory Right of Withdrawal
For customers in the European Economic Area (EEA), the United Kingdom, and Switzerland, you have the right to withdraw from your purchase within 14 days without providing any reason. This is your statutory right of withdrawal under the Consumer Rights Directive (2011/83/EU) and UK Consumer Rights Act 2015.
The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (e.g., email to info@naturesnaturalhair.com or letter sent to 26 Woodbank Road, Bromley, London BR1 5HH).
Important Note for EU/UK Customers: The 10% reconditioning charge mentioned in our general returns policy does not apply to customers exercising their statutory right of withdrawal in the EU/UK. Under distance selling regulations, you may return products within the 14-day withdrawal period for a full refund, provided the products are returned in their original condition with seals and labelling intact. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@naturesnaturalhair.com.
Date Amended: 20 January 2026 Website: Naturesnaturalhair.com
Nature’s Natural Hair is a London-based (Bromley) natural hair care brand and consultancy founded by Claudine Collins, an IAT Certified Hair Practitioner. The business serves as a bridge between scientific hair knowledge and practical, results-driven solutions for textured hair.
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