DELIVERY & RETURNS
Delivery and Shipment Information
United Kingdom Customers:
For our valued customers in the United Kingdom, we offer reliable and efficient delivery services through two trusted partners: Evri and Yodel.
- **Evri:** Enjoy doorstep delivery convenience with Evri. Your order will be swiftly processed and dispatched within 2-3 working days, ensuring you receive your products in a timely manner. Evri's commitment to excellent service ensures that your package arrives safely and securely.
NEXT DAY DELIVERY WITH EVRI
If you would like a swift delivery, opt for our next day delivery service, prices from under 1kg £3.99. 1-2kg £4.99 2-5kg £6.99
- **Yodel:** With Yodel, your order is in capable hands. Yodel's extensive network and track record for timely deliveries make them a preferred choice for shipping to various UK destinations. Your satisfaction is our priority, and Yodel ensures your items reach you in optimal condition. Parcels are dispatched 2-3 working days
European Customers:
We're excited to serve our customers across Europe with seamless shipping solutions. Here's what you can expect:
- **Evri:** Our partnership with Evri extends to European deliveries as well. From France to Germany, your order will be processed efficiently and dispatched promptly. Evri's dedication to customer satisfaction ensures that your products arrive at your doorstep reliably and without delay. Estimated dispatch times 3-7 working days.
- **Yodel:** Across Europe, Yodel's reputation for dependable deliveries holds strong. Your package will be carefully handled and swiftly transported to your desired European destination. Trust Yodel to make your shopping experience hassle-free and enjoyable.
Estimated dispatch times within the European Union range from 3 to 5 business days
Costs & Delivery Times
Please refer to actual rates and delivery times at checkout as these will vary depending on the weight of your parcel and the shipping destination.
Due to Brexit there have been some changes in VAT, duties and handling fees for goods destined into the European Union (EU). As of 1 July 2021,
- Customs duties will apply on most shipments valued over €150. This is separate to VAT.
Restrictions
The following EU countries have special restrictions on cosmetics arriving into the destination country:
- Spain (no items allowed for private individuals),
- Germany (Paused until further notice)
- Italy (maximum of 4 items and no more than 2 of each item),
- Portugal (private use only)
- Greece (max 3 items)
International Customers:
For our cherished customers around the world, we provide international shipping options that ensure your order reaches you with care and consideration:
- **Evri:** Even for international deliveries, Evri stands by its commitment to efficient service. Your order will be processed promptly and shipped securely, crossing borders to bring our products to your doorstep. Estimated dispatch time is 3-7 working days.
- **Yodel:** Yodel's international shipping solutions ensure that distance is no barrier to exceptional service. Your order will be managed with precision, providing you with peace of mind as your package embarks on its journey to your location.
Estimated dispatch times internationally 6-10 working days.
Please note that delivery times and charges may vary based on your location and the products you've ordered. We strive to keep you informed about your order's progress and provide you with tracking information to monitor your package's journey.
Costs & Delivery Times
Please refer to actual rates and delivery times at checkout as these will vary depending on the weight of your parcel and the shipping destination.
Duties & VAT are not included at checkout and you will need to pay import Duties & VAT upon delivery of your goods. Additional handling charges may also apply.
Taxes and duties are the responsibility of the purchaser and we have no control over these charges and we cannot predict their amount.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
Failure on your part to understand the restrictions in your country will result in your parcels being returned back to us. In case of a return in such cases, we will refund the costs of products only (shipping charges will not be refunded) and you may be liable for return shipping fees.
Please contact your local customs office to get all current and relevant information regarding importing goods (including maximum number of cosmetics allowable, business or personal use licences where applicable) before placing your order.
For any further inquiries or assistance, please don't hesitate to contact our dedicated customer support team. Your satisfaction is our priority, and we're here to ensure your shopping experience is nothing short of exceptional.
Thank you for choosing
Naturesnaturalhair.com for your shopping needs!
RETURNS
In cases where the rejection of the goods is due to a defect or discrepancy in the order, you are entitled to a full refund within 14 days of the date of delivery of the products. You must notify us within 14 days of delivery and return the product to Natures Natural Hair before the refund can be issued.
We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 14 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction (where we are not at fault), the Customer is entitled to a partial refund (full refund of the goods less any postage costs), unless the order is cancelled within the cooling off period, in which case a full refund will be given. However, the Customer will be responsible for the cost of returning the item to Natures Natural Hair. Goods must be returned to Natures Natural Hair before the partial refund can be issued.
Where you wish to return a Product you must post them back to Natures Natural Hair. Where you are returning products pursuant to defect, discrepancy or miss-description, then we will pay the costs of postage or collection.
For products returned to us by courier due to incorrect delivery address supplied by the customer or there is failure to collect the parcel, we will issue a refund for the cost of products only. In these cases, unfortunately Natures Natural Hair will not pay any costs incurred for re-shipping an order. Any costs for re-shipping will have to be paid for by the customer. We do not offer any refunds on clearance or sale items.
Returns are to be sent to Natures Natural Hair, 26 Woodbank Road, Bromley, London BR1 5HH
REFUNDS
If a refund is for any damaged or lost parcels, the refund will not take place before the shippers provide us their feedback of the investigation. If a refund is based on a faulty product which covers a manufacturer's warranty, the refund will not take place before getting a feedback from the manufacturers.
If you do not return the goods within 14 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the website. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send. Please note that we can only refund the postage costs for returning an item where:
* We sent you the wrong item, or the item is damaged or faulty
* Where you are returning a substitute or replacement item which you do not want to keep .
All refunds will be issued to the original credit or debit card used to make you order, just to advise you that it will take 3-5 business days for the refund to appear in your account.
DISCOUNT CODE
Natures Natural Hair will be posting promotional codes on our website from time to time including emails and newsletters. We do not use any third party services to promote discounts.
You can only use this code once at the checkout. Promotional offer cannot be used in combination with any other offers.
Coupon codes are limited to one per customer per purchase can can only be used on full price item. Natures Natural Hair reserves the right to refuse or alter any coupon or promotion at its discretion.
Last updated on 9/5/2022
How it works
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Ways to redeem
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