Promotional Terms & Conditions

PROMOTIONAL POLICY

Last Updated: 20 January 2026

This Promotional Policy outlines the terms and conditions for discounts, promotional codes, sales events, and special offers at NATURESNATURALHAIR.COM.

1. General Terms

All promotions, discounts, and special offers are subject to availability and may be modified or discontinued at any time without prior notice. By using a promotional code or participating in a sale, you agree to these terms.

2. Discount Codes & Promotional Offers

  • Discount codes are case-sensitive and must be entered exactly as provided
  • Unless otherwise stated, only one discount code may be used per order
  • Discount codes cannot be combined with other promotions, sales, or offers
  • Discount codes cannot be applied to previous purchases or pending orders
  • Discount codes are non-transferable and have no cash value
  • We reserve the right to cancel orders if discount codes are used fraudulently or in violation of these terms

3. Eligibility & Restrictions

  • Promotions may be limited to specific products, collections, or customer groups
  • Minimum purchase requirements may apply
  • Certain products (e.g., sale items, bundles, gift cards, or digital products) may be excluded from promotions unless explicitly stated
  • Geographic restrictions may apply based on shipping location
  • VIP or early access codes are intended for specific customer segments and may not be shared publicly

4. Expiration & Validity

  • All promotional codes have expiration dates and will not be honoured after expiry
  • Sale prices are valid for the duration specified on the promotion
  • We are not responsible for expired, lost, or stolen promotional codes

5. Sale Events

  • Sale prices are reflected on product pages during the promotional period
  • Sale items are subject to availability and may sell out
  • Previous price references show the regular retail price before the discount
  • Final sale items may have different return policies (see our Refund Policy)

6. Bundles & Special Offers

  • Bundle pricing applies only when all items in the bundle are purchased together
  • Bundle discounts cannot be applied to individual items purchased separately
  • "Buy X Get Y" offers require all qualifying items to be in the same order

7. Free Shipping Promotions

  • Free shipping promotions apply to standard shipping only unless otherwise stated
  • Minimum order values for free shipping are calculated before taxes and after discounts
  • Free shipping may be limited to specific countries or regions (typically UK)
  • Express or next-day shipping options are excluded from free shipping promotions

8. Refunds & Returns on Promotional Items

  • Items purchased with discount codes or during sales are subject to our standard Refund Policy
  • Refunds will be issued for the amount actually paid, not the original price
  • If you return part of an order that qualified for a discount (e.g., minimum spend threshold), the discount may be recalculated or removed

9. Price Matching

  • We do not offer price matching or retroactive discounts
  • If an item you purchased goes on sale after your purchase, we cannot refund the difference

10. EU/UK Consumer Rights

For customers in the European Economic Area, United Kingdom, and Switzerland: Your statutory consumer rights, including the 14-day right of withdrawal, remain unaffected by promotional terms. Promotional restrictions do not override your legal rights under the Consumer Rights Directive (2011/83/EU) or UK Consumer Rights Act 2015.

11. Fraud Prevention

We reserve the right to:

  • Limit the number of times a promotional code can be used
  • Cancel orders that violate promotional terms
  • Refuse service to customers who abuse promotional offers
  • Modify or terminate promotions if fraud or abuse is detected

12. Newsletter & Email Promotions

  • Promotional codes sent via email are intended for the recipient only
  • Unsubscribing from marketing emails may result in missing future promotional offers
  • VIP or exclusive offers may be sent to select customer segments based on purchase history

13. Contact

For questions about promotions, discount codes, or this policy, please contact us at:

  • Email: info@naturesnaturalhair.com
  • Address: 26 Woodbank Road, Bromley, London BR1 5HH

14. Changes to This Policy

We reserve the right to update this Promotional Policy at any time. Changes will be effective immediately upon posting to our website.